Nantucket Home determines the best shipping methods to use for your order depending on the merchandise you have chosen. Larger items, such as sofas, cannot be shipped in the same manner as pillows and other smaller items. For example, a sofa will ship via a trusted freight carrier and a pillow will ship UPS. We select the best carriers to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know how your order will ship at the time of order. All of the shipping information below applies to shipping within the 48 contiguous United States. Please contact us at with any questions.


  • UPS standard delivery – Most non-furniture items can ship UPS ground service.
  • UPS express delivery – Most non-furniture items can ship UPS express.
  • USPS priority flat rate mail – Most non-furniture items smaller than 23” x 10” can ship USPS priority flat rate


  • Standard shipments will arrive via UPS or USPS in 3-7 business days.·        
  • Express shipments will arrive via UPS within two business days.

We take great pride in the merchandise we sell, but we understand that sometimes there may be a reason to return an item. We make the process simple by not requiring an authorization. Simply follow the detailed instructions below. Feel free to contact us at if you have any questions.

Any item purchased on our website can be returned for a full refund as long as we receive the item back no later than 30 days from the day you placed your order. Shipping charges are not refundable and will be deducted from your refund.

Please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:

Nantucket Home
Attention: Returns
603 Broadway Street
Chico, CA 95928

We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase. We will send you an e-mail confirmation once we have processed your credit.

Be sure that you ship the item back so we receive it within the 30-day return window.

Because merchandise purchased specifically for holidays is time sensitive, we can take returns only if they are received back in original condition no later than ten days from your date of purchase. We cannot accept returns of holiday merchandise after the associated holiday has passed. Please use the procedure above to make your return.


Returns of items discounted on our website are treated as holiday purchases. We can take returns only if they are received back in original condition no later than 7 days from the date your order is received. Please follow the instructions applicable to the type of item(s) you are returning.


We inspect every piece of merchandise before it leaves our hands, so please contact us at ( as soon as possible if you receive a package with any visible damage. We will contact you to exchange damaged items. Please be sure that you do not sign any delivery paperwork before inspecting the piece.